This Privacy Policy explains what personal information jili11 collects from Filipino players, how it is used, and the choices you have. Reading this page takes only a few minutes and helps you stay informed about your data rights.
Last updated: January 2025 | Applies to: All registered players in the Philippines
When you create an account on jili11, we collect the personal details you provide during registration, including your full name, date of birth, email address, and mobile number. We also collect payment-related information such as your GCash or Maya account details and transaction records, which are necessary to process deposits and withdrawals in Philippine pesos. As you use the platform, we automatically gather technical data including your device type, browser version, IP address, and session activity logs to help us maintain a secure and stable service. If you contact our support team, we retain records of those communications so we can follow up accurately and improve our service quality. We may also collect information about the games or betting markets you interact with in order to personalise your experience and ensure the platform performs well on your device. All data collection is limited to what is genuinely needed to operate the platform and comply with applicable Philippine regulations. You will always be informed of any significant change to the categories of data we collect.
The personal data we hold is used primarily to operate your jili11 account, verify your identity, and process financial transactions securely in PHP. We use your contact details to send you important account notifications, such as deposit confirmations, withdrawal updates, and security alerts — these communications are essential to the service and cannot be opted out of while your account is active. Your activity data helps us detect unusual behaviour, prevent fraud, and protect the integrity of the platform for all Filipino players. Where you have given consent, we may use your contact information to send you relevant promotional updates about new games, offers, or platform features; you can withdraw this consent at any time through your account settings. We analyse aggregated, anonymised usage data to improve platform performance, fix technical issues, and develop new features that better serve the needs of players in the Philippines. We do not use your personal data to make fully automated decisions that have a significant legal or similarly serious effect on you without human review. Any use of your data beyond what is described in this policy will only take place with your explicit consent or as required by law.
jili11 does not sell, rent, or trade your personal information to third parties for their own marketing purposes under any circumstances. We share data only with trusted service providers who help us operate the platform — for example, payment processors who handle PHP transactions, identity verification partners, and cloud infrastructure providers — and all such partners are contractually required to handle your data securely and only for the specific purpose we have engaged them for. In some cases, we may be legally required to disclose personal information to Philippine government authorities, regulators, or law enforcement agencies in response to a valid legal request or court order. If jili11 undergoes a business restructuring, merger, or acquisition, your data may be transferred to the successor entity, but only under the same privacy protections described in this policy. We will never share your financial account details — such as your GCash or bank information — with any party other than the payment processor directly involved in your transaction. Where we engage third-party analytics tools, only anonymised and aggregated data is shared, never individually identifiable information. You may request a list of the categories of third parties with whom your data has been shared by contacting our support team.
We apply industry-standard security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction at every stage of data handling. All data transmitted between your device and the jili11 platform is encrypted using secure protocols, ensuring that your login credentials and payment details cannot be intercepted in transit. Access to personal data within our organisation is strictly limited to staff and systems that require it to perform their specific functions, and all access is logged and monitored. We conduct regular security reviews and vulnerability assessments to identify and address potential risks before they can affect our players. In the event of a data breach that is likely to result in a risk to your rights or freedoms, we will notify you and the relevant Philippine authorities as required by law, without undue delay. We strongly encourage you to use a strong, unique password for your jili11 account and to enable any additional security features available in your account settings. While we take every reasonable precaution, no online platform can guarantee absolute security, and you also play an important role in keeping your account safe.
As a registered player based in the Philippines, you have the right to request access to the personal data we hold about you, and we will provide a copy in a clear and readable format within a reasonable timeframe. You may also request that we correct any inaccurate or incomplete information in your account record — simply contact our support team with the details you would like updated. If you believe your data is being processed unlawfully or that we no longer need it for the purpose it was collected, you have the right to request its deletion, subject to any legal obligations that require us to retain certain records. You have the right to object to the use of your data for direct marketing at any time, and we will act on that request promptly. Where data processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing that took place before the withdrawal. If you have a concern about how your data is being handled, you are encouraged to raise it with our support team first; if you remain unsatisfied, you may escalate the matter to the relevant Philippine data protection authority. We are committed to responding to all data rights requests in good faith and within the timeframes required by applicable law.
We retain your personal data for as long as your jili11 account remains active and for a reasonable period thereafter, in order to handle any outstanding transactions, disputes, or regulatory requirements. Financial transaction records are kept for a minimum period as required by Philippine financial regulations, even if your account is closed, to support audit and compliance obligations. Account activity logs are retained for a shorter period and are used primarily for security monitoring and fraud prevention purposes. If you request account closure, we will begin the process of deleting or anonymising your personal data, except where retention is required by law or legitimate business necessity. Marketing preferences and consent records are retained for as long as necessary to demonstrate compliance with applicable rules. We periodically review the data we hold and delete or anonymise information that is no longer needed for any active purpose. If you have questions about the specific retention period for a particular category of your data, you are welcome to ask our support team for clarification.
This Privacy Policy may be updated from time to time to reflect changes in our data practices, platform features, or applicable Philippine law, and the "Last updated" date at the top of this page will always show when the most recent revision was made. For material changes that significantly affect how your data is used, we will make reasonable efforts to notify you through the platform interface or via the contact details associated with your account. Continued use of the jili11 platform after an updated policy has been posted constitutes your acceptance of the revised terms. We encourage you to review this page periodically so you are always aware of how your information is being handled. Previous versions of this policy are not archived for public access, so we recommend saving or printing a copy if you wish to keep a record of the terms at a particular point in time. If you have any questions about a recent change, our support team is available to help clarify what has been updated and why. Your trust is important to us, and we are committed to being transparent about any changes that affect your privacy.
Quick answers to what Filipino players most often ask about data handling and account privacy.
If you have any concerns about how jili11 handles your personal information, or if you'd like to exercise your data rights, reach out to our support team or visit the FAQ for quick answers.